Terms of Service

Website Usage

This website is provided by Luxe Salon & Spa for informational purposes about our salon services, team, and policies. By accessing and using this website, you agree to these terms and conditions.

Allergy & Sensitivity

Beauty and personal care services involve the application of chemical and cosmetic products. Individual reactions to hair color, chemical treatments, skin care products, or other beauty services can vary. We recommend a patch test for new chemical services, especially if you have known sensitivities. Results from hair color, permanent treatments, and beauty services can vary based on individual hair and skin characteristics. We will discuss realistic expectations before any service begins.

We strongly recommend requesting a patch test at least 48 hours before any chemical hair color, highlights, bleach, or chemical treatment service — especially if you have not had the service at our salon before, or if you have any known skin or scalp sensitivities. Patch tests are complimentary and can be scheduled separately or at the beginning of a prior visit.

Please inform your stylist of any known allergies, sensitivities, scalp conditions, or recent use of at-home color or chemical products prior to your service. Withholding this information may affect the outcome of your service.

Appointment & Cancellation Policy

We reserve time specifically for each client. To respect our team's time and allow us to serve other clients, we ask for at least 24 hours' notice for any appointment cancellation or reschedule.

• Cancellations with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.
• No-shows (missed appointments without any notice) may be subject to a fee of up to 100% of the scheduled service cost.
• Repeated late cancellations or no-shows may require a deposit to book future appointments.
• We understand that emergencies happen — please contact us as soon as possible if an unexpected situation arises.

Results & Satisfaction

Hair color, chemical treatments, and beauty services are influenced by many individual factors including hair porosity, prior chemical history, natural pigment, and overall hair condition. Results can vary between individuals even with identical services.

We are committed to your satisfaction. If you are not happy with a service, please contact us within 7 days of your appointment. We will schedule a complimentary adjustment appointment to address any reasonable concerns within our control. Adjustments do not include changes of mind about color direction or style chosen at the time of the original service.

Intellectual Property

All content on this website — including text, images, logos, and design elements — is the property of Luxe Salon & Spa unless otherwise stated. You may not reproduce, distribute, or use any content from this website without prior written permission.

Limitation of Liability

This website and its content are provided "as is" without warranties of any kind, either express or implied. In no event shall Luxe Salon & Spa be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of this website.

Changes to These Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services following any changes constitutes acceptance of those changes.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the state of TN, without regard to its conflict of law provisions.

Contact

If you have questions about these terms or our salon policies, please contact:

Luxe Salon & Spa
1840 Beechwood Drive, Knoxville, TN 37919
info@luxesalonandspa.com

Last updated: February 2026

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