Privacy Policy

How we handle and protect your information

Information We Collect

When you book an appointment, receive services, or contact us, we may collect the following information:

  • Appointment booking details (date, time, service requested)
  • Personal care preferences and service history
  • Hair type, skin type, and allergy/sensitivity information
  • Color formulas and styling notes for repeat visits
  • Contact information (name, email, phone number)
  • Contact form submissions (name, email, message)

Our hosting provider (Cloudflare) may automatically collect certain technical information such as your IP address, browser type, and referring page. This data is used for security and performance purposes.

Personal Care Information

We treat your personal care information with the utmost discretion. Details such as hair color formulas, skin sensitivities, and styling preferences are recorded solely to provide you with a consistent, personalized experience at every visit. This information is never shared with third parties, sold, or used for any purpose other than delivering excellent service to you.

Sensitive personal care information — such as allergy and sensitivity records, hair color formulas, and skin care notes — is stored securely and accessible only to the stylists and technicians serving you. This information is retained to provide you with a consistent, personalized experience at each visit.

You have the right at any time to request that we delete your personal care records. If you wish to do so, please contact us using the information at the bottom of this page.

How We Use Your Information

We use the information you provide to:

  • Schedule and manage your appointments
  • Record and reference your personal care preferences for future visits
  • Ensure we are aware of any allergies or sensitivities before applying products
  • Contact you about your appointments, reminders, and follow-up care
  • Respond to your inquiries and messages
  • Improve our services and the client experience

We do not sell, trade, or rent your personal information to third parties.

Third-Party Services

This website uses the following third-party services:

Cookies

This website uses minimal cookies necessary for basic site functionality. We do not use tracking cookies, analytics cookies, or advertising cookies.

Your Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you — including your appointment history, personal care preferences, and allergy records. To make a request, please contact us using the information below.

Contact

If you have questions about this privacy policy or your personal data, please contact:

Luxe Salon & Spa
1840 Beechwood Drive, Knoxville, TN 37919
info@luxesalonandspa.com

Last updated: February 2026

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